Get in Touch with Our Customer Service Team!


Our customer service representatives are always ready to assist you with any queries or concerns you may have. You can typically expect a response from Thursday - Sunday within 24-48 hours. If you're seeking herb recommendations, try using our search bar by entering any symptoms you may be experiencing. To reach us, simply fill out this form – it's the best way to get in touch!

FAQs

Have a quick question?
Check our FAQs for a quick answer

Email us

cs@ascensionsbyzoe.com

Call us

Phone: (888)451-5805
Thursday - Sunday

10:00AM - 4:00PM EST

Frequently asked questions

Have questions? We’re here to help!

How long is the order processing time?

Current Processing Time: 7-10  business days.


We ship all packages Thursday- Saturday.


All US Domestic orders are EXPRESS SHIPPED!

What is the difference between processing time and shipping time?

Processing time is the time it takes for a seller to prepare an order for shipment, including verifying payment, packing the order, and printing shipping labels. Shipping time is the time it takes for the carrier to physically transport the package from the seller to the buyer.

When will my order ship?

Your order will be shipped after it finishes processing. We ship all packages on Tuesday through Friday. For customers in the United States, all domestic orders are shipped express.

What is processing time?

Processing time refers to the amount of time it takes to complete an order before shipment.

What is the refund policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@acsensionsbyzoe.com.


Sizing (if applicable)

We do not accept returns or exchanges for incorrect sizing of copper jewelry. Please read the description and take measurements to assure that the jewelry piece will fit correctly.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@acsensionsbyzoe.com.


Missing Items (if applicable)

We are more than happy to send an item that was missing from your order free of shipping. Please reach out to us within 30 days by email cs@acsensionsbyzoe.com and attach a picture of your packing slip. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Note: Herbs, Teas, Smudges, and Crystals are not returnable. Only unopened, unused jewelry.